SharePoint Support as a Service (SSAAS) SharePoint Expertise That's Right-Sized for Small and Medium Businesses

Whaleback Lighthouse

SSAAS for SMB

Most SMB’s don’t have the need or the budget to hire a full-time SharePoint business expert to help them with Office 365. The unfortunate result is that most SMB’s don’t get even close to full benefit from their Office 365 subscriptions and leave a lot of low-hanging fruit “on the table”.

That’s why we developed SSaaS (SharePoint Support as a Service). SSaaS is a service which, like Office 365 itself, gives small to medium businesses access to top quality SharePoint expertise at a scale and price point that works for them. For one low monthly subscription, your business can benefit from our 15+ years of experience helping businesses get more from SharePoint. We can either take a lead role for SharePoint, or back up your existing IT staff who may be getting stretched thin. We can also work with your management team as required to help your business envision and then realize the full benefits of Office 365 for better operational and bottom line business results.

15 Benefits of SSAAS

  • Ongoing monitoring, security, and usage reporting on your environment.
  • General O365 administration such as feature activation or de-activation, user account creation and deletion, and security configuration.
  • Troubleshooting user issues or problems using SharePoint.
  • Answering specific questions on best practices.
  • Ad hoc training and problem resolution for your internal IT people.
  • Brainstorming different approaches for achieving a goal, given your specific constraints.
  • Evaluating and installing 3rd party add-ons to add key capabilities where appropriate.
  • Identifying opportunities to improve user experience and ease of use.
  • Integrating or pulling data from your other systems, using standard capabilities.
  • Create roadmap for building out different parts of your environment according to your priorities.
  • Working with Microsoft or 3rd party vendors on your behalf to chase down and resolve software bugs or issues.
  • Act as a trusted advisor to evaluate cloud solution integration and options.
  • Second-level support for your users.
  • Change management, project planning, and solution design.
  • Peace of mind knowing that we’ve got your back!
Fine Print: One primary contact person per client (plus one backup). Unused hours do not carry forward. Support hours are not for project work.

SharePoint Specialization

You wouldn't go to a brain surgeon for a heart problem. So why look to an Exchange specialist for help with SharePoint?

Today, there's so much technical variety and depth in Office 365, that many Microsoft Partners specialize in certain areas of the overall "O365 solution stack". FTG specializes in SharePoint (On-Prem & Online) both for direct clients and also as a sub-contractor for other Microsoft partners who bring us in to design and build SharePoint solutions for their clients. Microsoft's secure "delegated admin" process has made it simple for businesses with Office 365 to get help from different partners for different components of Office 365. So, for example, a business could continue to use its current Microsoft partner for their expertise in Exchange and Lync, and just add FTG as a "delegated admin" for help and support with SharePoint.

Microsoft Cloud Partner

SSAAS Pricing Our straightforward monthly fees, and proven process reduces risk and ensures predictable, quality results.

  Basic Standard Premium Ultimate
Price $630/mo $1190/mo $1680/mo $2100/mo
Included Hours 4 8 12 16
Response Time Next Day Same Day Same Day 4 hours
Client Portal Submit and track service requests online, keep history of past requests and resolutions. Submit and track service requests online, keep history of past requests and resolutions. Submit and track service requests online, keep history of past requests and resolutions. Submit and track service requests online, keep history of past requests and resolutions.
Service Delivery Delegated Admin, Screen Sharing, Instant Messaging, Online Meetings Delegated Admin, Screen Sharing, Instant Messaging, Online Meetings Delegated Admin, Screen Sharing, Instant Messaging, Online Meetings Delegated Admin, Screen Sharing, Instant Messaging, Online Meetings
Business Hours 9AM-5PM (M-F) 9AM-5PM (M-F) 9AM-7PM (M-F) 9AM-7PM (M-F)
Touch Base Mtg Frequency Monthly Every Other Week Weekly Weekly
Site Inventory Yes Yes Yes Yes
Site Activity and Usage Reports Yes Yes Yes Yes

Questions about SSAAS?

Get in Touch Feel free to contact us for more info and to discuss your requirements.